ePowerBuys A Sears Marketplace Seller - CUSTOMER SERVICE
Hours - Mon-Fri 9am - 5pm Pacific
*PLEASE CALL DURING OUR REGULAR BUSINESS HOURS ONLY
If you cannot reach us during or after our business hours
DO NOT LEAVE MESSAGES ON THE PHONE AS THEY WILL NOT BE RETURNED.
not cancel orders pre-ship at this time. Our goal is to ship orders
as soon as possible so we have set up our system to automatically
process your order as fast as possible. For that reason, once an
order has been submitted, it cannot be canceled.* If an error is
made, we need you to accept the package and request a return
authorization to return the package (if our return policy below
allows, some items are not eligible for return) for a refund or
replacement. Please be sure that you want to make the
purchase before submitting the order.
*Under rare circumstances when a cancellation is
requested within 24 hours of ordering, we may be able to cancel.
There is no guarantee a cancellation request will be granted. If a
cancellation request is granted the customer would agree to forfeit
the cost of shipping. A cancellation request should be made to
DO NOT REFUSE PACKAGE ON DELIVERY
Orders refused at delivery
will be assessed all of the applicable fees including all shipping
and return fees and a 25% handling fee.
Freight & Shipping Charge Policy
All items sold have a set shipping charge based on items weight.
Most items ordered from Michalís Marketplace are shipped via UPS.
Please allow 3-10 Business days for your order to be processed and
then for the applicable shipping time.
There will be a Surcharge (based on all applicable charges) to
reroute any package for any reason. These accommodations are not
guaranteed for any shipments but, the company will do what it can to
accommodate such a request.
Furniture and Special delivery items may take additional processing
time. If there is an unexpected delay or if any item is on back
order, we will email you to let you know. Extra heavy items such as
furniture will be shipped via courier, or Truck Freight and may take
some extra time to arrive. Please allow at least 1-2 weeks for all
furniture items to ship. If you ordered two or more items, you may
receive them in multiple boxes on different days, because of varying
item availability and shipping locations.
All defective items will be repaired, replaced or refunded at our
discretion. If there is something wrong with the item, you can
simply return your purchase in its original packaging within 10 days
from the delivery date. Prior to returning the item you will need to
obtain an RMA (Return Merchandise Authorization).
RMA - RETURN MERCHANDISE AUTHORIZATION
Follow Instructions Below
To return a product you must receive a RETURN MERCHANDISE
AUTHORIZATION (RMA). You must apply for a RMA by emailing us at
Please include in your email the name on the order the order # and
the reason for return. Once we receive your RMA request we will
review your request and respond with either an RMA # or we may
request further clarification.
DO NOT RETURN ITEMS TO SEARS STORES.
return an item you must get a Return Merchandise Authorization (RMA)
from our customer service dept. prior to returning your item. Email
your request for an RMA (Return Merchandise Authorization) to
customerservice@epowerbuys. If the package is returned
without an RMA or without the RMA # on it, it will delay or negate
your option to return the items.
put in the Subject line of the email Request for RMA from your name
and order #. Eg. Subject: Request for RMA from Jon Doe PO
4) In body of your email you must explain the reason for your
return. If itís damaged* in shipping write down any visible damage
such as box crushed, torn, creased and other circumstances about the
delivery. If you find concealed damage, save the carton and
packaging material. In either case if you can take a picture of the
damage and attach that to your email that would be advised.
DAMAGED IN SHIPPING* - If you do not contact us within 7 days of
receipt of the item to let us know about shipping damage your claim
will be ineligible.
we receive your RMA request we will review your request and respond
with either an RMA # and a return address or we may request further
you receive an RMA all items must be received back within 21 days
of receiving your order. If the item is not received back in the
allotted 21 days it will not be eligible for a refund. In such
circumstances the customer will then be responsible to make
arrangements to get the package back or can request that ePowerBuys ship it back at the customerís expense to be billed
prior to shipping.
do not issue prepaid return labels unless the item received was not
the item ordered or it was damaged in shipping. All returns for
reasons other than damage or not functioning properly must be sent
freight prepaid by the customer and insured. If your item is damaged
in shipping or not functioning properly we will email you back a
return label. You will need to take the box with the return label on
it to the local UPS location or a UPS store to be shipped back to
All returns must be in their original carton with all
packing material intact. Failure to return the package as stated
will nullify the possibility to return your product for refund.
1) For all furniture items we will replace any parts that are
damaged but the item may not be returned if you changed your
2) We will not accept returns on Sports related autographed
Memorabilia and Collectables or on any custom made items such as any
customized car mats or childrenís furniture.
3) We will not accept returns on any Shavers, Personal Care
items, Cosmetics, Beauty Products or Intimate products that have been opened.
4) We will not accept returns on any Software, Video Games,
iPods, Computer Parts, Laptops or PC's, Electronics, handbags,
jewelry and watches, items that have been opened (box open or
5) We will not accept returns on any Costumes purchased from
Aug. 1 until Oct 30. Also, We will not accept any returns at all for
any Wigs, Hair Extensions, Makeup, Tights or Shoes that have been
opened. Please note
that costume styles can change without notice due to a change in the
manufacturer's production. These changes, no matter how slight, are
beyond our control. We apologize for any inconvenience.
We will not accept returns
on any type food/grocery, medicine, vitamins,
supplements, coffee, tea or perishable items. These items are not
returnable whether theyíve been opened or not.
6) Due to safety concerns any item that can contain
fuels (gasoline, kerosene, heating oil ect.) and other hazardous
materials lawn mowers, edgers, fuel filtersÖ cannot be returned.
Delivery and Damaged Shipments
1) Fully inspect all deliveries before signing the receipt even if
you do not plan on opening the carton right away. If you do not call
us within 7 days of receipt of the item to let us know about
shipping damage, we will not be able to refund you. 2) Write down
any visible damage such as box crushed, torn, creased and other
circumstances about the delivery. 3) If you find concealed damage,
save the carton and packaging material. (if you can take a picture
of the damage that would be advised) Call our customer service
department immediately at (949)716.5312.
All orders are shipped using UPS Ground service. Most items are
shipped from our Southern California fulfillment center location.
Some items may ship from our other warehouse locations which are
located throughout the US.
When your order ships you will be notified by email
with your tracking #.
Any delays in shipping are not the responsibility of
ePowerBuys once the item leaves one of our warehouses.
If we are providing a refund for any reason it will typically take
48-72 hours to credit your card back once your returned item is
received back and is determined acceptable. All refunds will be
issued in the same form as the original method of payment.
Once you click buy you agree to our terms and
conditions as laid out on this page.
In the event that a product is mistakenly listed at an incorrect
price, We reserve the right to refuse or cancel any orders placed
for product listed at the incorrect price. We reserve the right to
refuse or cancel any such orders whether or not the order has been
confirmed and your credit card charged. If your credit card has
already been charged for the purchase and your order is cancelled,
We will issue a credit to your credit card account in the amount
that was charged.